Fattah-Weil, Jasmin | Bender, Benedict | Gronau, Norbert

Stakeholder-Driven ERP Implementation in German Higher Education: Key Challenges and Adoption Factors

Abstract

Enterprise Resource Planning (ERP) systems are increasingly implemented by higher education institutions (HEIs) to support administrative and financial processes. However, ERP implementation in HEIs remains challenging due to decentralized governance structures, diverse stakeholder interests, and limited alignment between system functionalities and institutional practices. This study examines stakeholderrelated factors influencing ERP implementation and adoption in German HEIs. It is based on an in-depth case study at a large public university and is complemented by survey data from nine additional HEIs. The findings identify five factors that consistently shape stakeholder perceptions and adoption processes: (1) project team composition and resource allocation, (2) structured change management, (3) alignment of ERP functionalities with institutional processes, (4) continuous training and support, and (5) long-term leadership commitment. The analysis highlights that early and sustained stakeholder involvement is associated with higher perceived alignment and acceptance of ERP systems, while predominantly top-down implementation approaches tend to intensify resistance and usability concerns. By focusing on stakeholder perspectives, this study contributes empirical insights into ERP implementation challenges in German HEIs and offers practice-oriented implications for managing stakeholder involvement during ERP adoption in highly decentralized public institutions.