Gronau, Norbert | Grum, Marcus

Knowledge Transfer Speed Optimizations in Product Development Contexts

Abstract

A growing number of business processes can be characte- rized as knowledge-intensive. The ability to speed up the necessary transfer of knowledge between individuals in business processes can lead to a huge competitive advan- tage, for instance in product development. Based on a time-dependent knowledge transfer model, the intention of predicting and furthermore accelera- ting the speed of knowledge transfer between people is suggested. Empirical results show the validity of this ap- proach. For the first time, it will be possible to discover ex- actly how to improve the transfer of knowledge between members of an organization and calculate the quantitative effect of this measure on the amount of time needed for this process. Concrete Interventions enable an easy and practical im- plementation start. A framework for the situationade- quate selection guarantees an effective and efficient achievement of potentials oft he speed-up of knowledge transfers. A collection of practical examples show an im- plementation.